Get in touch
Email is the fastest way to reach us, and every message is read by a person.
If you're reporting a problem, it helps enormously to include your device model and iOS version, and roughly what you were doing when it happened.
Common questions
I got a new phone. How do I move my progress?
Sign in to Game Center on the new device and open the game. If you were signed in before, your save is restored automatically. Progress follows your Game Center account, not the device.
My progress disappeared.
First check that you are signed in to the same Game Center account — open Settings inside the game and look at the Game Center row. If it says "signed in" and your progress is still missing, email us. We keep the most recent cloud save for every account and can usually restore it.
Why did the game keep my old save instead of my new one?
When two devices have played offline, we keep whichever save has progressed further — measured by lifetime totals, not by clock time. That deliberately ignores device clocks, which can be wrong or changed, and it means the save representing more play always wins.
Do I have to watch ads?
No. Ads only ever play when you tap a "watch to skip the wait" button, and only appear when something is close to affordable anyway. Nothing in the game is locked behind them.
Is there anything to buy?
No. There are no in-app purchases at all.
The game asked about tracking. What happens if I say no?
Nothing changes about the game. You will still see the same ads in the same places; they will just be less relevant. See the privacy policy for detail.
How do I start over?
Through Prestige, in the in-game Settings. Resetting this way pays you acorns for the run you are giving up, which buy permanent bonuses that make every future run faster. It asks twice, because it cannot be undone.
Your player level, lifetime totals and leaderboard place all survive a prestige.
Can I delete my data?
Yes — email us and we will delete your cloud save and leaderboard entry.